Theresa is THE BEST and MOST SINCERE person that I have met in any business hands down let alone in a car dealership. She was able to assist me in making an instrumental decision in purchasing a vehicle. She went above and beyond and I will forever be thankful for being lucky to have met her. It is not often that you find that in a car salesman. The majority of them think short term and are only thinking of making money right away; however Theresa does things much differently and because of that she will not only get repeat business from me but I will send everyone I know to her. Funny enough it took me 40 mins to complete this review because after I started my next door neighbour came by and I was explaining my situation to him and guess who I recommended to him. THAT'S RIGHT THERESA. thank you very much for having her on your team. She is a great asset to your company. You are very lucky to have her.
Hi Theresa, we would like to extend my sincere thanks and appreciation to you for your assistance in helping us purchase a car recently. We cannot say enough good things about the service and support we received from you during the entire process. You went above and beyond to make sure you got us the best deal available to match our budget. Our experience with other dealerships was disappointing to say the least, and we had all but given up hope of finding someone as professional, friendly, caring and understanding as you were. Thanks to you, the entire process was extremely positive and we have highly recommended you to our friends and colleagues. You are a class act who delivers on every promise made! Thanks again Theresa. You will definitely be seeing us when it’s time to upgrade our car again!
- David and Marion McQuaid
On April 4th I came into the dealership looking for the same salesman but he was no longer there. I was introduced to Theresa Cervantes and the rest is history. She is very confident without a trace of arrogance and her enthusiasm tells you that she loves what she does. After chatting for a while she told me not to give up hope and that she would do everything she could to help me get the vehicle I wanted. She was very thorough in her explanations and made sure I understood what she was trying to accomplish and why. The next time I heard from Theresa she had good news for me and I headed down to meet with her.
In less than one week, Theresa not only managed to get me financing for the RAV4 with all the accessories etc that I wanted, she also succeeded in lowering the interest rate to an amount that made the monthly payments manageable. This lady is a financial whiz!
In closing I would just like to say that because of Theresa’s faith in us as reliable clients as well as their hard work and diligence, we have a vehicle that we desperately needed and absolutely love! They have also succeeded in going a long way to putting us back on the track to restoring our credit rating. Theresa is friendly and personable which quickly puts her clients at ease. I am so thankful that I came to your dealership when I did and had the luck to have Theresa take me on as a client. We will definitely come back when it’s time for our next car purchase.
- Sylvie Plourde
I wanted to take this opportunity to thank you for all of your hard work with providing TYR Event Management Corporation a newly leased vehicle. You provided me with expertise, understanding and fabulous results. I can’t tell enough how much that I appreciate your efforts and the results that you provided. It has been a pleasure to work with you. In addition to being an expert at what you do, you were so very friendly and courteous in our negotiations. It has been a great pleasure to have had the opportunity to deal with you.Again, I just want to thank you from the bottom of my heart.
- John Harris
I have worked with Theresa on two separate occasions. She made my experience very pleasurable. She wasted no time, and was quick to get me my vehicle! On the second occasion, in less than 24 hours. She is at the top of her game and knows what she is doing. When I asked her if my situation was going to be a problem, she replied “I can work with that!” and she did! I would never venture anywhere else now!
- Melanie Money
Over the last month or so I have been looking around to purchase a vehicle and it seemed everywhere I went they couldn’t help me. I was ultimately giving up until a friend of mine referred me to a young lady named Theresa. He reassured me that she would make it happen. From the initial phone call and meeting Theresa, I am lost for words. Being in the business I am in, I can recognize and know the value of good customer service. Theresa, you went above and beyond means in helping me attain exactly what I wanted. Your knowledge, expertise, hospitality, and excellent rapport exceeded my expectations.
I’ve had my car for a week now and I absolutely loving it !!!. I have purchased many used cars in my time, and I have to say, this is by far the best experience I have had to date.
I was lucky to have been referred to you Theresa. It has been a pleasure dealing with someone with such passion, drive and commitment in pleasing your customers. I will highly recommend you to any family and or friends.
- Melanie Money